Frequently Asked Questions
Our FAQs section aims to answer any questions you may have about Ovenhands as a company and the services that we offer. We hope that this section helps you to gather all the information that you need, but if your question is not answered, please feel free to contact us through our contacts section.
What areas do you cover?
We cover West Sussex, East Sussex, Surrey and Kent
How do I book an appointment?
You can book online in real time by clicking on the book now button at the top of any section within our website.
Why book a professional oven clean?
If your oven is smoking or smelling greasy and does not go away with household cleaning products then you should have your oven professionally cleaned as this could become a fire hazard.
It is also recommended that you should have your oven cleaned if you are moving out of a rented property as it is usually a part of the tenancy agreement that the oven should be cleaned at the end of the tenancy.
If you have just moved into a new home, you might not want to cook in an oven that has not been cleaned first. We can help.
What happens if I need to cancel a booking?
No problem. All we ask for is two days notice that you would like to cancel and there would not be a cancellation fee. Please note, if cancelling on the day, there is a cancellation charge of £20 which rises to £50 if the invoice remains unpaid for more than two months,
How often should your oven be cleaned?
Many of our customers book their oven in to be cleaned every 6 months but it depends on how often your oven is used and what has been cooked in it. An oven that is regularly used to cook fatty meats will need cleaning more than an oven that is used once a week.
How long does a professional oven clean take to complete?
Our service is very thorough as we clean every part of your oven including fans, elements, oven walls/floor/ceiling and doors. With this in mind, our service will take between 1.5 to 3 hours depending on the size and condition of the oven on arrival.
How long after cleaning the oven can I cook?
You can use the oven as soon as we have finished cleaning it.
We have a clear and
transparent pricing
policy. All of the prices
that you see on the
website are fixed and all
racks and grill pan are
included in the price.
Unlike some of our
competition, we do not
charge additional costs
for surplus racks/grill
pan and we do not charge
extra to clean between
the glass doors
We have a clear and
transparent pricing
policy. All of the prices
that you see on the
website are fixed and all
racks and grill pan are
included in the price.
We care about the
impact that we have on
the environment and for
health and safety, All of
the chemicals that we
use are non-toxic and
caustic free.